Privacy Policy
At SVK Bites, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, store, and safeguard your data. This Privacy Policy explains what information we collect, why we collect it, and how it is used when you visit our website, place an order, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide you with the best shopping experience, we may collect the following information:
Personal Information
When you place an order or contact us, we may collect:
- Full Name
- Mobile Number
- Email Address
- Shipping Address
- Billing Address
- Order Details
Payment Information
Payments made through our website are processed securely using trusted third-party payment gateways. We do not store your debit card, credit card, UPI PIN, banking passwords, or other sensitive payment credentials on our servers.
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type and Version
- Device Information
- Operating System
- Pages Visited
- Time Spent on the Website
- Referral Source
- Website Usage Analytics
2. How We Use Your Information
Your information is collected only for legitimate business purposes, including:
- Processing and confirming your orders
- Delivering products to your address
- Providing customer support
- Responding to your enquiries
- Sending order confirmations and shipping updates
- Improving our products, website, and customer experience
- Preventing fraudulent activities and maintaining website security
- Sending promotional offers, discounts, and updates (only if you choose to receive them)
We never collect more information than necessary.
4. Data Protection and Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
Although we implement industry-standard security practices, no website or internet transmission can guarantee complete security. Therefore, while we strive to protect your information, we cannot guarantee absolute security.
6. Marketing Communications
With your permission, we may occasionally send:
- New Product Launches
- Seasonal Offers
- Discount Notifications
- Festival Promotions
- Business Updates
You can unsubscribe from promotional communications at any time by contacting us or following the unsubscribe instructions provided in our emails.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for promotional communications
- Request a copy of the information we maintain about you
- Raise concerns regarding how your information is handled
We will respond to genuine requests within a reasonable timeframe.
8. Third-Party Services
Our website may contain links to third-party websites or services. SVK Bites is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our products and services are intended for general audiences. We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent.
10. Changes to This Privacy Policy
SVK Bites reserves the right to update or modify this Privacy Policy whenever necessary to reflect changes in our business practices, legal requirements, or website features.
Any updates will be published on this page along with the revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: