Refund & Return Policy

Return Policy

At SVK Bites, every product is freshly prepared using carefully selected ingredients and packed with the highest standards of quality and hygiene. Since our products are homemade, made to order, and perishable in nature, we follow the refund and return policy outlined below.

Returns will not be accepted for reasons including, but not limited to:

• Change of mind after delivery.
• Ordering the wrong product.
• Personal taste or preference.
• Delivery delays caused by the courier partner (unless the product arrives damaged or spoiled).
• Incorrect delivery address or contact details provided by the customer.

We request customers to review their order carefully before confirming the purchase.

Refund Eligibility

A refund may be approved only under the following circumstances:

• The product was received in a damaged or broken condition.
• The package was leaking or tampered with during transit.
• You received an incorrect product.
• The product was expired or unfit for consumption upon delivery.
• Your prepaid order could not be fulfilled due to product unavailability.

All refund requests are subject to verification by the SVK Bites support team.

How to Request a Refund

If your order qualifies for a refund, please contact us within 24 hours of receiving your order.

To help us process your request quickly, please provide:

• Order ID
• Your Name and Mobile Number
• Clear photographs of:
  • The product
  • The damaged packaging (if applicable)
  • The shipping label
  • The invoice or order confirmation
• A brief explanation of the issue

Refund requests received after 24 hours of delivery may not be eligible for approval.

Refund Process

Once your request is received:

1. Our support team will review and verify the issue.
2. If your request is approved, the refund will be initiated to your original payment method (UPI, PhonePe, Google Pay, Debit/Credit Card, Net Banking, or any supported payment option).
3. Refunds are generally processed within 5–7 business days, depending on your bank or payment service provider.

You will receive a confirmation once the refund has been successfully initiated.

Non-Refundable Situations

Refunds will not be provided under the following circumstances:

• The product has been opened or consumed before reporting the issue.
• The complaint is raised after 24 hours of delivery.
• Minor variations in colour, texture, or taste that naturally occur in homemade food products.
• Delivery delays caused by weather conditions, natural disasters, transport disruptions, or other events beyond our control.
• Incorrect shipping information provided by the customer.
• Delivery failure due to the customer's unavailability.

Order Cancellation

Orders may be cancelled only before they are processed or dispatched.

Once an order has been prepared, packed, or handed over to the courier partner, cancellation requests cannot be accepted.

If an eligible prepaid order is cancelled before dispatch, the refund will be processed to the original payment method.

Contact Us

If you have any questions regarding our Refund & Return Policy or need assistance with your order, please contact us: