Order Processing
At SVK Bites, we are committed to delivering fresh, high-quality homemade products safely and on time. Every order is carefully prepared, packed, and dispatched to ensure it reaches you in the best possible condition.
- All orders are processed after successful payment confirmation.
- Orders are typically processed within 1–2 business days.
- During peak seasons, festivals, or promotional periods, processing times may be slightly longer.
- Orders are not processed on Sundays or public holidays.
Shipping Timeline
- Once your order has been processed, it will be dispatched within 5 business days.
- After dispatch, your order is generally delivered within 2–5 business days, depending on your delivery location and courier partner.
- Remote or rural locations may require additional delivery time.
Delivery Partners
We work with reliable courier and logistics partners to ensure your order is delivered safely and on time. Once your order is shipped, you will receive tracking details (where available) via SMS, WhatsApp, or email.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Any promotional offers such as free shipping will be clearly mentioned on our website.
Delivery Address
Please ensure that your shipping address, contact number, and PIN code are accurate when placing your order.
- Incorrect or incomplete delivery address.
- Incorrect mobile number provided by the customer.
- Customer unavailable at the time of delivery.
- Requests to change the delivery address after dispatch.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier operational issues
- Government restrictions or unforeseen circumstances
In such cases, we appreciate your patience and understanding.
Damaged or Incorrect Orders
If you receive:
- A damaged product
- A leaking package
- An incorrect item
- A product that is unfit for consumption
Please contact us within 24 hours of delivery with clear photographs of the product, packaging, and invoice. Our team will review your request and provide an appropriate resolution in accordance with our Refund & Return Policy.
Order Tracking
Once your order has been dispatched, tracking information (if available) will be shared with you through your registered mobile number, WhatsApp, or email so you can monitor the delivery status.
Contact Us
If you have any questions regarding shipping or delivery, please contact us: